If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. The standard international shipping charges you pay to ESL only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. The actual rates / times will be shown in the checkout process. Shipping costs and times may vary for bulky goods and print on demand products. Please reach out to our customer service under with any concerns or questions. Proof of purchase: screenshot from the payment receipt or purchase ticket.Please note that shipping can be impacted by Corona in various ways, sometimes making deliveries entirely impossible for a certain period of time.Order Number as seen on the purchase confirmation email.Should this happen, contact our Player Support team. The Gift has not arrived or was sent to the wrong player If the notification is not there, check this link.On the main page, you will see a notification.After logging in, go to the Premium Shop.To open the gift, receiver needs to follow the link in the email or click the "Receive" button in the notification in the game client. Within 24 hours after the purchase of the gift, you will be notified by e-mail and in the game client.If you've sent a gift to another player, please inform him/her that they would have to sign into the Wargaming Gift Shop and accept the gift.Should a gift recipient decline or not accept a gift within 30 days, the sender's account will be credited for its equivalence in value: gold or doubloons.If you're still having difficulties locating the Gift options, try clearing the cookies and cache from your web browser and try again.If this is your first time making a purchase or if you've had difficulty making purchases in the past, some options may not be available. Only selected products are eligible to send as a gift.In addition, a confirmation email will be sent to your email address. Once your payment is successful, you will receive a confirmation message.Choose a Username from your Friends list or write it down.
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